Case Study:

Digital Transformation


A leading worldwide insurance provider


The client's growing challenge was how to provide customers with insurance product choices, to meet their specific insurance needs, from across the many brands owned by the parent company. In the end, their entire insurance platform required modernization. As most of their insurance products came with a static plan, there was a need to have a common portal that would enable customers to choose the right plan based on information provided to the portal describing their insurance needs.


Innovecture implemented a digital insurance broker platform. The solution required developing a white-labeled javascript library, integrated with a rules based orchestration engine, that allows business users to launch customer-facing applications – with the ability to customize branding and styling to create a seamless and intuitive end-user experience. A global payment interface was developed to integrate with various payment providers, facilitating the ability for clients to use multiple payment options. A client access management service was also created that provides internal and external customers secure access to various applications within the enterprise.


The digital insurance broker platform increased ease of use and client satisfaction across the following product lines:
- Auto Insurance
- Pet Insurance
- Flood Insurance
- General Liability
- Worker Compensation
- Cyber risk assessment
- Production insurance program
- Group personal excess liability program

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