Case Study:

Credit Card Servicing
Platform Transformation

OVERVIEW

Partnered with a leading global financial institution to transform its credit card servicing platform – enhancing scalability and improving customer service operations. 

BEFORE :

  • Legacy Platform 
  • High Operational Overhead 
  • Slow Response Times 
  • Limited Scalability 

AFTER :

  • 2x customer use over 3 years 
  • $9.5M annual cost savings 
  • 20% reduction in time/cost to market 

” Re-engineered credit card servicing platform boosts operational efficiency “

CLIENT

A Fortune 500 BFSI client

NEED

The client needed to drastically improve their user experience to meet the explosive growth needs and ensure customer satisfaction. Related issues on the servicing platform required resolution as there were challenges meeting availability and time/cost to market.

SOLUTION

- Strategic planning for incorporating new business objectives
- Creation of transformation business case
- Enterprise transformation to re-engineer current platform
- Logical/Technical Architecture and roadmap definition
- Architecture governance across multiple tracks and teams
- Vendor evaluation for app servers
- TOGAF and MDA
- J2EE, SOA, UDB, WebSphere
- Pseries, AIX, Virtualization

RESULTS

- 100% growth in customer traffic over 3 years
- $9.5 Million USD per annum cost savings
- Availability improvement from 97.5% to 99.9%
- 20% reduction in time to market and cost to market

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